Privacy Policy

Last Updated: March 20, 2026

1. Introduction Drive 2 U Auto Spa LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and process your personal information when you use our services, visit our website (https://www.drive2uautospa.com/), or opt-in to our SMS messaging programs.

2. Information We Collect (Checklist: What information is collected) We collect personal information you provide directly to us, as well as data collected automatically:

Contact Information: Name, email address, and phone number.
Service Details: Vehicle information, location/address, and appointment history.
SMS Consent Data: Time, date, and source of your opt-in to receive text communications.
Automatically Collected Data: IP addresses, browser types, and interaction data when you visit our website.

3. How We Use Your Data We use the information we collect to operate our business and provide you with high-quality service. Specifically, we use your data to:

Fulfill your auto detailing appointments and dispatch our mobile units to your location.
Communicate with you regarding scheduling, quotes, and customer service inquiries.
Improve our website functionality and service offerings.

4. Cookies and Tracking Technologies Our website utilizes cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze website traffic, and understand how visitors interact with our site. These tools help us remember your preferences and improve our digital services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. (Note: Data collected via cookies and tracking technologies is strictly for website analytics and functionality. It is not used to share or sell your SMS opt-in data with third-party advertisers).

5. SMS Opt-In and Messaging Details We offer our customers the option to engage with us via SMS text messaging for service-related communications.

How to Opt-In: Customers must explicitly opt-in to receive SMS messages by providing their phone number and checking a designated, non-pre-selected consent box on our website contact or booking forms at https://www.drive2uautospa.com/. We do not force SMS consent as a condition of purchasing our services.
What You Will Receive: By opting in, you agree to receive text messages regarding appointment reminders, service updates (e.g., technician arrival times), and responses to your direct inquiries.
Rates and Frequency: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your appointments and interactions with us.

6. SMS Information Sharing No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your User Rights You have the right to manage your personal data and how we communicate with you:

SMS Opt-Out: You may unsubscribe or opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
Get Help: You may reply HELP to any message for assistance.
Update or Delete Info: To review, update, correct, or request the deletion of your personal information from our systems, please email us directly at D2uauto@pm.me.

8. Data Security Practices We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.

9. Contact Information If you have any questions about this Privacy Policy or our data practices, please contact us: Drive 2 U Auto Spa LLC 2816 Brecksville Road Richfield, OH 44286 Email: D2uauto@pm.me Phone: 469-310-0092